OBDTOOLS.NET is the professional and largest factory.We are the wholesaler of car diagnostic tool and locksmith tools to the worldwide from China.Based on the advanced production and quality system,the sufficient stock and professional technical experts support, OBDTOOLS.NET supply the highest quality products and best after-sales service to all customers. Our all customers from more than hundreds counties trust and approve our quality and service.

Complaint Process
1. Customer contact sales when the products with quality or function problem.PLZ write the problem clearly in the file or take the photo or Video to sales.
2. Sales report the problem to technical support,  
3. Technical support will seek the solution scheme quickly and write report to factory.
4.Sale pass the scheme to customers.   

 The problem during the shipping:
Dear customer, please trust that we Package your product very carefully and  ship your order in time.However, we still can not control the possible unknown problem in the delivery.
  So PLZ check everything well when you get your order, only sign after you have confirmed everything is in package and everything is good. If the goods are broken or damaged, PLZ took the photos to Express company workerman’s face, and complaint to local Express company or contact us to help you. OBDTOOLS.NET wll protect customers’s legal rights stronly.  

OBDTOOLS.NET After-sale serive
Notice: OBDTOOLS.NET warrant that the products sold in our website are 100% brand new and orignal products or OEM products. 
1. OBDTOOLS.NET warrant the products for 1 year under normals. During the fifteen day from the date you received the product(s), we will replace any defective product(s). 
2.After fifteen days and up to one year of purchase, we will repair your products freely(except the screen broken and board burned). If you broken the screen or burned your board careless, we only take the cost of the accessories. The return must be shipped prepaid. 
3. Unless otherwise specified, the warranty period is 1 year from the date of original purchase. A replacement item, if sent, does not restart, or in any way extend, the warranty period. 
4. We provide one year free software update service for some of the products we sell. Pls contact our sales person for details.
5. We also will repaire your products even the warranty is expried, in the most condition, we will not take any cost, if need to change the accessories, we only take the cost of it, the shipping cost is prepaid.